How much does shipping cost?
GEMELLI offers free shipping on all orders ALL THE WORLD.
How long will my delivery take?
Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.
What could delay my order?
Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.
We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.
Orders requiring ring sizing take up to three (3) additional business days to complete.
You can check the status of your order ON YOUR MAIL, or for additional assistance regarding your order, please email GEMELLILINE@GMAIL.COM or call +972546675855 and ensure you have your order number handy.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Do you ship internationally?
Yes , We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on call +972546675855.
What if I have changed my mind about an item?
We want to inspire and delight you with your jewelry purchase, so if for any reason you are not satisfied with your purchase, you may return it within 50 days of delivery for a full refund.
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team on call +972546675855 or email GEMELLILINE@GMAIL.COM, and we will resolve the issue as quickly as possible.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team on call +972546675855 or email GEMELLILINE@GMAIL.COM, and we will resolve the issue as quickly as possible.
Can I return Sale/Clearance items?
Yes, you can return sale items .
How do I return my purchase?
Contact our Customer Service team on call +972546675855 or email GEMELLILINE@GMAIL.COM to initiate a return. You’ll need to provide your order number, contact details and reason for return.
Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss. GEMELLI will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
How long do I have to return my purchase?
You may return new items purchased from GEMELLI online within 50 days of delivery for a full refund.
When will I receive a refund?
We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.
Help! Can you assist me to complete my order?
Our Customer Service team is happy to assist you with your order. Please call +972546675855.
What payment methods do you accept?
We accept payment by Visa, MasterCard, American Express and PayPal.
Your card will be debited when we ship your order. The transaction will appear on your statement as GEMELLI.
Can I use my Gift Card online?
Gift Cards can only be redeemed instore. Find you nearest GEMELLI store using our store locator.
Why isn’t my credit card being accepted?
Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team on call +972546675855 or email GEMELLILINE@GMAIL.COM, noting any errors appearing on screen.
Where is my order?
View the status of your orders on YOUR MAIL.
GEMELLI works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.
Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.
For additional assistance regarding your order, please contact us on call +972546675855.
How do I know my order was successful?
All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on call +972546675855 or email GEMELLILINE@GMAIL.COM.
Who do I contact is there is a problem with my order?
Please email GEMELLILINE@GMAIL.COM or call +972546675855. Please ensure you have your order number handy.
We accept payment online via:
- American Express